TurboTax Guarantees

Maximum (Biggest) Refund Guaranteed or Your Money Back

If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax or SnapTax federal and/or state purchase price paid. TurboTax Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid.*

*Claims must be submitted within sixty (60) days of your TurboTax or SnapTax filing date and no later than 6/15/14. Efile, Audit Defense, Ask a Tax Expert, Refund Transfer and technical support fees are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.

100% Accurate Calculations Guaranteed

We're so confident your return will be done right, we guarantee it. Accurate calculations guaranteed. If you pay an IRS or state penalty or interest because of a TurboTax calculations error, we'll pay you the penalty and interest.

Audit Support Guarantee

One-on-one audit guidance year-round from an experienced tax expert to help you know what to expect and how to prepare in the event you receive an audit letter from the IRS -- free.
If you received an audit letter based on your 2013 TurboTax return and are not satisfied with how we responded to your inquiry, we'll refund the applicable TurboTax federal 1040 and/or state purchase price you paid.  TurboTax Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid. Excludes TurboTax Business.  

Terms & Conditions:
If you are a registered user of TurboTax 2013 and you receive an audit letter from the IRS or State Department of Revenue relating to your 2013 TurboTax return, then Intuit will provide free year round audit guidance (what to expect and how to prepare) from a tax professional available year round by phone or chat, to help answer your audit questions.  Audit Support Guarantee is applicable to Federal and State audit letters and/or notices. We will not be your representative or provide legal advice.  If you are not satisfied with how we responded to your inquiry, then you are entitled to a refund of the applicable purchase price paid by you for the federal and/or state TurboTax 2013 product you purchased. TurboTax Federal Free Edition customers are entitled to payment of $14.95 and a refund of your state purchase price paid. Claims must be submitted within sixty (60) days of the date you received your audit guidance, but no later than June 17, 2017 (3 years). All other fees are excluded including, electronic filing fees, Audit Defense, Refund Processing Service and technical support fees. This Guarantee cannot be combined with any other Guarantee.   Excludes TurboTax Business (forms 1065, 1120, 1120S, and 1041).

To qualify, you must successfully e-file, print and mail your individual federal or state income tax  return (with paid  or qualifying free  federal return) using TurboTax 2013.  Claims must be submitted to Intuit within sixty days of the date you received your audit guidance by submitting a claim with the following documents (1) Audit Support Guarantee Claim Request Summary, (2) copy of your TurboTax proof of payment, and (3) IRS or State audit letter. Send it to Intuit Inc., Returns Department, 112 Hidden Lake Circle, Duncan SC 29334. Please use a traceable mailing method and maintain copies of submitted items for your records. Claims of non-payment will require photocopy substantiation of all required items. Please allow up to 6 weeks for processing and delivery. If after 8 weeks you have not received your check, contact us. To validate your claim, and as a precondition of refund payment, Intuit may require your TurboTax 2013 data file and/or other supporting information such as copies of your printed tax returns.

Satisfaction Guaranteed (money-back satisfaction guarantee)

Satisfaction Guaranteed – or you don’t pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.

Online Help (search, FAQ, AnswerXchange)

With TurboTax, you don't need any tax knowledge. If you have questions, just ask and we'll give you easy-to-understand answers online, 24/7, all year long. 

Product / Tech Help

Get one-on-one answers to your questions from our Customer Support Agents via phone or live chat, for free! Tech and product support (phone & chat) hours vary by time of year. (Phone not available in Free Edition.)

Real Tax Pros. Expert Answers.

Live tax advice is available for a fee. Service, experience levels, hours of operation and availability vary and are subject to restriction and change without notice. See turbotax.com for full terms and conditions. Not available for TurboTax Business.

E-File — Get your fastest refund possible

Fastest tax refund with efile and direct deposit; tax refund timeframes will vary.

Start for free, pay when you file

Price comparison based on anticipated price increase expected 03/22/14 unless you've received a valid special discount offer—in which case comparison is based on your specified discount, which may expire before 03/22/14. Actual prices for our online products are determined at the time of print or efile and are subject to change without notice.

#1 Rated, Best-Selling (tax software)

Based on aggregated sales data for tax year 2012 and press reviews for TurboTax Deluxe, Premier, and Home and Business for tax year 2012.